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Brinks security systems reviews9/5/2023 ![]() Oh, and then there was this: "Due to the volume of complaints filed against this business, BBB only publishes the details for 5% of the total complaints filed." Alrighty then!Ĭustomers going to Trustpilot to vent give the same feedback: out of 6,800+ ratings, while 54% give Brinks Home a perfect score, nearly 30% give this home security system a bottom-of-the-pile one-star rating. The company has a "meh" rating of "B" from the Better Business Bureau, with over 3,000 complaints filed there in the last year. We can still take a look at what the overall experience has been for those who bit the bullet and signed up with Brinks Home - and what we see there is honestly disappointing. Okay, so we've established that Brinks Home won't pull back the curtain until you reach out for a quote, and that there's no sense in rounding up ideas on what other customers have paid because it could change at any time ( because who would know, when it's not displayed on the Brinks website). And if you're not on that aforementioned Nest Secure plan, you will be responsible for the full term of your contract if you try to cancel before it's finished. You don't need a landline for a Brinks Home security system: all of them use cellular/Wi-Fi connections. ![]() So, here's what you can know upfront: these home security systems are designed to be DIY-installed, but if you decide you need professional help, Brinks will connect you with a pro in their network (so one more hoop to jump through to get up and running, in other words). It's almost painfully obvious that they want to funnel you to a salesperson who can talk you into signing up for a Brinks home security system. Or they say that monitoring starts at $29.99 per month but they don't reveal how long you'll be locked in or what features are included (and excluded) at that price point. ![]() So, that makes it pretty irrelevant when Brinks Home cheerfully says that customers can cancel anytime if they choose a Nest Secure plan - when they don't tell you what that means. That's really frustrating when there are competitors who tell you from the get-go what you can expect to pay for both your equipment and your monitoring, and how long you'll have to be in a contract.ĭefinitely pushing you to call for a quote We tried everything digging through the FAQs, reaching out via live chat (who merely redirected us to asking for a quote online), you name it. You could say that Brinks Home locks down its pricing information just as tightly as they promise to lock down your property: there is absolutely zero pricing information available without reaching out for a quote. ![]() They don't want to tell you anything upfront Brinks Home has been in the security industry for over 150 years and has earned a number of awards for their services and products. They also offer a mobile app that allows customers to control their security system from anywhere, as well as receive alerts and notifications. The company has a strong reputation in the industry, with a focus on providing high-quality customer service and reliable security systems.īrinks Home offers a range of security products and services, including home security cameras, doorbell cameras, smart locks, and environmental sensors. No lengthy contract when on Nest Secure planīrinks Home is a home security company that provides 24/7 professional monitoring, smart home automation, and customizable security solutions to protect homes and families.All wireless and Wi-Fi, no landline needed.Monitoring fees starting at $29.99/month.Professional installation available through Brinks' partners.Home security system designed for self-installation.
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